Customer Service Representative – Carrefour Charlesbourg

Under the supervision of the direct supervisor, the Customer Service Representative will be responsible for:

• Maintaining a thorough knowledge of all centre services, amenities, facilities, stores, promotional activities, and customer comfort features;
• Welcoming visitors to the shopping centre, providing information, directions, and recommendations while delivering an attentive, courteous, and helpful customer experience;
• Responding to inquiries from internal and external clients, providing accurate and relevant information, and directing requests to the appropriate contacts;
• Collaborating with service delivery teams (security, housekeeping, etc.);
• Building and maintaining positive relationships with retailers and keeping them informed about the centre’s services;
• Performing daily customer service desk duties in accordance with established policies and procedures;
• Managing gift card sales, cash balancing, and sales reconciliation;
• Assisting with various administrative, operational, and basic marketing tasks alongside the centre management team;
• Performing any other related duties as assigned.

Qualifications:

• High School Diploma (Secondary V) or equivalent;
• Strong verbal and written communication skills;
• Comfortable using computer software and digital tools.

Skills and Competencies:

• Exceptional customer service skills;
• Ability to thrive in a fast-paced environment;
• Strong decision-making, problem-solving, and prioritization skills;
• Versatile, resourceful, self-motivated team player with a positive and collaborative attitude.